Ragazzi io non vorrei mettervi in agitazione ma per me è finita qui , questa è la risposta.
Dear Edoardo,
We apologize with this delay and sincerely regret you have not received your order.
Unfortunately, it appears that your order has been lost on the way.
As you are a valuable customer for us, we would like to help you the best way we possibly can.
We checked your related ticket and found out colleague had refunded 3.5USD to you.
As for the remain 31.72USD, please kindly consider the following solutions:
Option 1 Expedited Refund to your Wallet (as store credit)
If you choose wallet refund we will refund you 31.72USD and offer extra points on your wallet for more discounts on your future purchase.
(e.g if your refund is 1USD = 5 points,3USD=3*5 points = get 15 points etc).You will receive this refund within 24 hours.
Learn more about wallet benefits:
Zaful.com: Z Wallet
Check out how to use points:
Zaful.com: What are Z Points
Option 2 Refund to your Payment account
We can refund 31.72USD to your original payment account.
Please note:
- Credit card refund may take up to 7-14 business days to process and appear in your card.
The exact length of time is dependent on your card issuing bank.Please check your credit card provider for more details.
Please let me know your decision.
Thank you for your understanding.
Best Regards
Caitriona
gearbest Customer Service
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