We*would*like*to*extend*our*apologies*for*this*inc onvenience.
Kindly*refer*to*our*warranty*policy*here:
http://www.gearbest.com/about/warranty-and-return.html*
http://www.gearbest.com/about/terms-and-conditions.html
After*reviewing*your*case,*please*review*our*possi ble*solutions:
*1)Return*the*item*back*to*us*
You*can*return*the*item*back to*us in China*as*per*our*terms and*conditions*indicated*in*the*link*above.
Once we receive the item , we can exchange or offer a product refund( 57.17 USD) back to your GB wallet.As*long*as*the*item*does*not*exceed*the 45 day money back guarantee limit.
2)Keep the*item*and*accept*a*partial*refund*on*Wallet (credit)*
We can*offer*a*partial*refund*of*your*product*value*w hich is 10 USD on*your*wallet.*This amount*can*be*used*for*your*future*orders.
3)Resend*a*replacement*(No*return)
We can*resend*you*a*replacement*but*we*kindly*ask*you *cover*partial cost of*item*and the*shipping*fee which is 39 USD. We will then*arrange*a*shipment*and*send*you*an*invoice*if *you*choose this option.*
Can*you*please*let*me*know*your*decision?*You may check*the*cost of returning item*back to us in China before deciding.
I*look*forward*hearing*from*you.*
Thank*you*for*your*understanding.
*
Best Regards
Leda
Gearbest*Customer*Service
http://www.gearbest.com/