[RACCOLTA FEEDBACK] Gearbest

[eddy10957]

Ragazzi io non vorrei mettervi in agitazione ma per me è finita qui , questa è la risposta.
Dear Edoardo,
We apologize with this delay and sincerely regret you have not received your order.
Unfortunately, it appears that your order has been lost on the way.
As you are a valuable customer for us, we would like to help you the best way we possibly can.
We checked your related ticket and found out colleague had refunded 3.5USD to you.
As for the remain 31.72USD, please kindly consider the following solutions:

Option 1 Expedited Refund to your Wallet (as store credit)
If you choose wallet refund we will refund you 31.72USD and offer extra points on your wallet for more discounts on your future purchase.
(e.g if your refund is 1USD = 5 points,3USD=3*5 points = get 15 points etc).You will receive this refund within 24 hours.
Learn more about wallet benefits:Zaful.com: Z Wallet
Check out how to use points: Zaful.com: What are Z Points

Option 2 Refund to your Payment account
We can refund 31.72USD to your original payment account.
Please note:
- Credit card refund may take up to 7-14 business days to process and appear in your card.
The exact length of time is dependent on your card issuing bank.Please check your credit card provider for more details.

Please let me know your decision.
Thank you for your understanding.
Best Regards
Caitriona
gearbest Customer Service
GearBest: Online Shopping - Best Gear at Best Prices

[Deva88]

Bha... io mi sto rompendo le pallet con questi fenomeni e mi tocca trasformare reclamo..
Ieri avevo un accordo... rimborso di 90 dollari e se non arriva entro 1 agosto mi danno tutto..




Messaggi


Thank you for your reply.

We sincerely apologize for this issue.

I have reviewed your information.

We are arranging a refund of $100 on your paypal account.

Please allow 3-5 working days for the transaction to appear in your account depending how the item was paid (e.g.Paypal balance,credit/debit or checking account).

Then you will be able to view the status of your refund in your Account History.

> Log in to your PayPal account.




Ora dicono di aspettaren 10 agosto?

Ma sono fuori dai coppi questi....

A voi dicono che è smarrito ed il mio di aspettare.....n così il 15 agosto scade il reclamo su PayPal....

Bha.... mi tocca fare intervenire paypal perché non rispettano gli accordi presi.. mi stanno prendendo in giro.. mi sono rotto di aspettare i loro porci comodi

[frnk7]

Ragazzi io non vorrei mettervi in agitazione ma per me è finita qui , questa è la risposta.
Dear Edoardo,
We apologize with this delay and sincerely regret you have not received your order.
Unfortunately, it appears that your order has been lost on the way.
As you are a valuable customer for us, we would like to help you the best way we possibly can.
We checked your related ticket and found out colleague had refunded 3.5USD to you.
As for the remain 31.72USD, please kindly consider the following solutions:

Option 1 Expedited Refund to your Wallet (as store credit)
If you choose wallet refund we will refund you 31.72USD and offer extra points on your wallet for more discounts on your future purchase.
(e.g if your refund is 1USD = 5 points,3USD=3*5 points = get 15 points etc).You will receive this refund within 24 hours.
Learn more about wallet benefits:Zaful.com: Z Wallet
Check out how to use points: Zaful.com: What are Z Points

Option 2 Refund to your Payment account
We can refund 31.72USD to your original payment account.
Please note:
- Credit card refund may take up to 7-14 business days to process and appear in your card.
The exact length of time is dependent on your card issuing bank.Please check your credit card provider for more details.

Please let me know your decision.
Thank you for your understanding.
Best Regards
Caitriona
gearbest Customer Service
GearBest: Online Shopping - Best Gear at Best Prices

A me hanno rimborsato senza dir niente di particolare:

Dear Francesco,

Thank you for your feedback.
We have refund $ 16.60 in previous time.
We are arranging the PayPal refund of USD150.09 now.
Please allow up to 48 hours for the transaction to appear on your Paypal account.
You can view the status of your refund from your Account History.
> Log in to your PayPal account.
> Click History
If you do not have a Paypal account, please allow up to 7-14 business days.

Thank you for patience and understanding.

Best Regards
Zella
Gearbest Customer Service
GearBest: Online Shopping - Best Gear at Best Prices

[maxd770]

A me continuano a dirmi di aspettare

Inviato dal mio Vienna usando Androidiani App

[Deva88]

A me continuano a dirmi di aspettare

Inviato dal mio Vienna usando Androidiani App

Io ho aperto reclamo... e buonanotte....

Basta rimborsi parziali... ma che cavolo è un gioco?

[frnk7]

Ragazzi, aprite un reclamo e basta. Inutile prenderci in giro, abbiamo perso un mese e più, i nostri pacchi sono stati smarriti. Può succedere, non è la prima volta che mi accade una cosa del genere, dobbiamo essere realisti. Fatevi rimborsare che già ci vorrà un bel po' di tempo per far si che vi arrivi il denaro sulla carta. L'altra volta per 20 dollari, già ci hanno messo 4 giorni. Ma io sono fiducioso, appena arriva il rimborso, ricompro lo stesso telefono, dallo stesso sito, con la stessa spedizione.. vedremo

[rollon]

Visto seguendo da un po', anche io fortunato del 5 Luglio ecco cosa mi hanno scritto oggi:

We are so sorry for any inconvenience that may caused.
There is the delay by the flights issue.
We are urging the courier to deliver the packages soon.
Would you give the package another week?
We will refund you if you can not receive it a week later.
Thank you for your support.

Best Regards
Janice
gearbest Customer Service


Quindi gli ho scritto: ma il pacco non è già a Roma???
2016-07-25 08:00:00 Received in Rome Sorting Centre
Vediamo che si inventano...

ecco la risposta:
We are so sorry for any inconvenience that may caused.

Yes, there is the delay by the safety check in the airport.

So, the package arrived the Rome Sorting Centre by 7/25.

So, it still needs another 5-7 days to be delivered.

We hope you can give is some more days.

Thank you for your support.

Best Regards
Janice
gearbest Customer Service

[zanzy]

Xiaomi mi band 2 rimborsata completamente, minacciateli! minacciateli perché sono nel torto più marcio!
Ne ho presa un'altra dall'Italia pagando un po' in più....frustrato dal fatto di aspettare ancora.

[Luka7]

ecco la risposta:
We are so sorry for any inconvenience that may caused.

Yes, there is the delay by the safety check in the airport.

So, the package arrived the Rome Sorting Centre by 7/25.

So, it still needs another 5-7 days to be delivered.

We hope you can give is some more days.

Thank you for your support.

Best Regards
Janice
gearbest Customer Service

Per me conviene aspettare il primo agosto e poi partire di rimborso

[Morphling]

Per me conviene aspettare il primo agosto e poi partire di rimborso

Lo penso anche io, a quel punto non esistono più storie del tipo "sta arrivando abbi pazienza". Il 25 arriva in Italia, il 1 agosto ancora non se ne hanno notizie quindi è perso=rimborso.