Ah ok! Thanks!
@JohnNash -
We see that you have HUAWEI.
Please note that Viber does not officially support your device yet, and that may be the reason for the problems you are experiencing. Here is the full list of officially supported devices: Is your Android supported with Viber (system requirements)?
We are continuously working to adapt Viber to more and more devices, and we hope to make your device fully compatible soon. When we have news, we'll let you know.