Messaggio dal supporto di Gearbest
Buongiorno a tutti,oggi mi è arrivata un email dal supporto di gearbest che è questa,premetto che ho usato l'opzione di spedizione Italy express,adesso non so come procedere potete suggerirmi voi,grazie in anticipo
Dear Alberto,
We wish to apologize for any inconvenience.
We apologize for not shipping out the order to you yet. Due to the item’s status with Customs,
I regret to inform you that the item cannot be shipped via Priority Direct Mail.
However, we are able to send the order to you via regular post and DHL. With regular mail, it needs about 25 business days to reach you.
With DHL, it just needs about 3-7 business days, but there may be custom problem, we need your assistance to pay an additional shipping fee.
Please contact me as soon as possible and let me know if this is acceptable, so that we can process the order for you.
If we have not got a reply from you for 3 business days, we could change the available shipping method, so that we may send out your order without further delay.
Best Regards
Support Center