Originariamente inviato da
rachelgomezxz
Hello! I'm sorry to hear about the connection problem you're experiencing with your Samsung Galaxy S21. It can be frustrating when certain apps don't have a connection while others do. Let's try some troubleshooting steps before considering a hard reset:
Restart your phone: Sometimes, a simple restart can resolve temporary software glitches. Power off your phone, wait a few seconds, and then turn it back on.
Check network settings: Ensure that your mobile data is enabled for SIM 1 (Swisscom). Go to "Settings," tap on "Connections," select "Mobile networks," and make sure the toggle switch for SIM 1 is turned on.
Reset network settings: Resetting network settings can help resolve network-related issues. Go to "Settings," tap on "General management," select "Reset," and choose "Reset network settings." Keep in mind that this will remove saved Wi-Fi networks and Bluetooth connections, so you'll need to reconnect to them afterward.
Clear app cache and data: Sometimes, app-specific issues can cause connectivity problems. Go to "Settings," select "Apps," choose the app that's not connecting (e.g., Facebook, Twitter), tap on "Storage," and then clear the cache and data for that app. Be aware that this will reset any personalized settings within the app.
Update apps: Ensure that all your apps, including Instagram and WhatsApp, are up to date. Outdated apps can sometimes have compatibility issues that cause connectivity problems.
Safe mode: Booting your phone into safe mode can help identify if the issue is caused by a third-party app. Press and hold the power button until the power options menu appears, then press and hold the "Power off" option until you see a prompt to enter safe mode. If the apps work fine in safe mode, then a third-party app may be causing the problem. Uninstall recently installed apps one by one until the issue is resolved.
Regards,
Rachel Gomez