Thank you for contacting us. I understand that you would like to cancel your order. I would be more than happy to assist you. At this point it is no longer possible to cancel this order. Your order is processed shortly after your purchase is complete.
Our expedited order fulfillment process ensures that packages are delivered quickly, which also means that there is a very short window of time to cancel an order prior to our shipping provider moving forward with delivery.
I recommend leaving a prominent note on the door to let our shipping provider know that you're refusing delivery of the package. In some cases our shipping provider has returned packages if their drivers see a note for refusal of delivery. The note should include the following:
- Refuse delivery-Return to Sender
- Include signature
- Include tracking #
If your package is returned due to refusal of delivery, your order will be cancelled and refunded within 2 weeks.
If the package is successfully delivered in spite of the delivery refusal note on your door, you can still refuse delivery of unopened packages within 5 days of delivery. To do so, contact our shipper directly to schedule a pickup of your package. Make sure to let them know that the pickup is specifically because you're refusing delivery.
IMPORTANT: Don't open the package. Our shipper will not allow refusal of delivery for opened packages.