Please Note:
1.Please download and print the attachment. Your order number/RMA number is W16XX05035XX021XX, please write it on the attachment and include it in the package. This will allow us to identify your return and contact you when we receive the item.
2.All items must be returned in their original condition and packaging, with any related accessories that were included.
(Do not write any information on the items/ item box.)
A.For electronics that can store personal information, please make sure to reset the item back to its factory settings and remove all personal information e.g. account information, passwords, messages, call history etc.
B.Pack the item carefully so that it will not be damaged during the shipping process.
We suggest using a box and bubble wrap.Items that are returned damaged or altered in any way will not be accepted.
C.Please ensure to remove all personal accessories, such as DVD’s left inside DVD players and SD/TF/SIM cards inside phones.
We will not be responsible for any personal loss if you forget to remove them.
3.Please send the item back to us using standard flat rate shipping from your normal post office.
DO NOT send using fast shipping or a courier service such as DHL, FedEx or UPS.
With couriers DHL, FedEx and UPS there is a high chance that goods will be blocked at customs, which will delay your compensation.
This will also lead to high customs tariffs. If tariffs are charged we will act in accordance with our own policy.
4.Please return the item within 7 working days after you have received RMA authorization.
Kindly return all of the original accessories and use the original packaging where possible.
5. Please inform us of the tracking number or the customs form as soon as you have shipped the item(s) back to us.
This will enable us to track the progress of the package's return.