Dear ***,
We're sorry to hear about the problems you're having with your Nexus One's touch-screen, ***. I can understand why you're upset, and I would be more than happy to help you out, as much as I'm able to.
It sounds to me like the calibration on your phone's touch-screen is malfunctioning. This is not normal for any of our phones. Unfortunately, the device does not have a functioning recalibration app, nor is one available through the Android market.
Basically, since we are left with no options to reconfigure or recalibrate the screen issue, we'll want to completely eliminate the possibility of this being a fixable software issue, we will at least want to attempt a factory reset.
To do this
if this has already been done, please accept my apologies and disregard the following instructions).
Through the software:
-tap the Menu key (the button to the left of the Home key)
-scroll to Privacy and tap it
-tap Factory data reset
-tap reset phone
Through the phone's buttons:
-Power down the phone, completely.
-Hold down VOLUME DOWN and briefly press the POWER button
-Release VOLUME DOWN when you see a mostly white screen with a few options.
-Navigate these options with your volume keys.
-Highlight "Clear Storage" and press the power button.
Test the phone out, and if the issue still persists, please contact our Nexus One warranty and repair department at 1-888-716-3593 (and select option 3), anywhere between 8:00AM to 1:00AM EST, 7 days a week, to arrange to have this phone either repaired or replaced.
Thank you for taking the time to contact us, ***.
We are always happy to be of assistance. Keep in mind that we are here to answer any questions or concerns between 6am to 1am EST, 7 days a week for your convenience. You may also visit us at
HTC - Mobile Phones, Smartphones, Cell Phones, PDAs and
Site URL not found for further assistance.
1. Perform Factory reset per instructions
2. Clear storage per instructions.
3. Turn phone on, unlock SIM if necessary, establish mobile data connection. DO NOT OPEN THE MARKET APP!
4. Allow phone to log into main account and sync. Settings will continue to be downloaded and applied, including your wi-fi settings! That's right, you won't have to re-configure your wireless connection because it backed up that data, too! (If you want to make your life so much easier, make sure you connect your phone to a wireless router/w internet before performing the factory reset and clear storage, that way the wi-fi connection is backed up to your account.)
5. Connect your phone to wi-fi. Verify with browser you have internet.
6. Open Market and find "My apps". SURPRISE! There should be a giant list of all the apps you had on your old phone! That's right, Google backs that up too! Now, with the wi-fi connection, all 189 of your apps can download and install without any intervention from you. Go find something to do, this will take a while.
7. When all is calm, tweak for another 2 hours. Then realize you tweaked your phone for two hours straight without the screen going crazy.
8. Come back here and tell me this worked.