[UFFICIALE] Viber | Info, Dubbi e Domande

@delfina -

Unfortunately when you uninstall Viber, all messages are deleted. There is no way to recover them, since we don't keep our users' message history on our severs :(

@Albeh -

Viber uses about 0.25MB per minute of call.

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Originariamente inviato da Albeh

Ehm scusate un attimo, posso sapere quanti MB consuma all'ora? Grazie.

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Un minuto circa un Mb.

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Originariamente inviato da Viber

@delfina -

Unfortunately when you uninstall Viber, all messages are deleted. There is no way to recover them, since we don't keep our users' message history on our severs :(

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I understand but I have seen that some of the messages I have posted are on the phone ... then I had thought that the messages are somewhere ... are you sure that there is nothing left to do?

Ho capito ma io ho visto che alcuni dei messaggi che mi hanno inviato sono presenti sul telefono... quindi io avevo pensato che i messaggi sono presenti da qualche parte... sei proprio sicuro che non ci sia più niente da fare?

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Originariamente inviato da delfina

I understand but I have seen that some of the messages I have posted are on the phone ... then I had thought that the messages are somewhere ... are you sure that there is nothing left to do?

Ho capito ma io ho visto che alcuni dei messaggi che mi hanno inviato sono presenti sul telefono... quindi io avevo pensato che i messaggi sono presenti da qualche parte... sei proprio sicuro che non ci sia più niente da fare?

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It is strange that you saw some messages after you uninstalled, since all of them (100%) should be removed after you delete Viber. Maybe some of the messages were "pending" in our server (sent to you from other users) and waiting to be sent to you.
However, as I mentioned, our server does not keep a copy of our users' messages, so unfortunately there is nothing we can do to help :(

In the future, please note that Viber now provides the option to export your message history, inside the "More" tab. In the future, we plan to add the "import" option as well.

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Originariamente inviato da Viber

It is strange that you saw some messages after you uninstalled, since all of them (100%) should be removed after you delete Viber. Maybe some of the messages were "pending" in our server (sent to you from other users) and waiting to be sent to you.
However, as I mentioned, our server does not keep a copy of our users' messages, so unfortunately there is nothing we can do to help :(

In the future, please note that Viber now provides the option to export your message history, inside the "More" tab. In the future, we plan to add the "import" option as well.

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The thing is very strange since I only received messages and scattered in several days ... I can say that this is a weakness of Viber ... but very weak ... is the second time that I lose all the posts ... I thought that after all this time the problem had been solved ... also because the crash was not caused by me and improvvso ...

La cosa è molto strana visto che sono solo messaggi ricevuti e sparsi nel vari giorni... Io posso dire che questo è un punto debole di viber... ma molto debole... è la seconda volta che perdo tutti i messaggi... io pensavo che dopo tanto tempo i problemi erano stati risolti... anche perchè il crash è stato improvvso e non dovuto da me...

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Originariamente inviato da delfina

The thing is very strange since I only received messages and scattered in several days ... I can say that this is a weakness of Viber ... but very weak ... is the second time that I lose all the posts ... I thought that after all this time the problem had been solved ... also because the crash was not caused by me and improvvso ...

La cosa è molto strana visto che sono solo messaggi ricevuti e sparsi nel vari giorni... Io posso dire che questo è un punto debole di viber... ma molto debole... è la seconda volta che perdo tutti i messaggi... io pensavo che dopo tanto tempo i problemi erano stati risolti... anche perchè il crash è stato improvvso e non dovuto da me...

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We apologize for any inconvenience that has been caused, but as I said - there is already an "Export" option available, and in the future we plan to add the "Import" option :)

Ciao ragazzi, da qualche giorno ho installato Viber sul mio Acer Liquid Mini e da quando l'ho fatto la batteria arriva appena a 18 ore di durata :o
Anche se chiudo il processo, si riapre poi
C'è qualche soluzione? :)

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Originariamente inviato da crashTPS

Ciao ragazzi, da qualche giorno ho installato Viber sul mio Acer Liquid Mini e da quando l'ho fatto la batteria arriva appena a 18 ore di durata :o
Anche se chiudo il processo, si riapre poi
C'è qualche soluzione? :)

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Ciao,

Please make sure that Viber is the cause for the battery drain by isolating Viber (having no other apps running) on a device with stock ROM (custom ROMs may cause this problem). Also, please note that your device is not officially compatible with Viber, and that could be a reason for the problem you describe. The full list of officially supported devices can be found here: Can't download from Android market... | Viber Support

We conduct strict testings in our labs with several devices and other than when making a call (when it is natural for the battery to be used), we did not come across any significant battery drain when Viber was simply running in the background. Furthermore, over the course of over 15 hours, on average the battery use was only 2%.

You can find additional information on tests performed by Viber users themselves, which show similar results, at:
http://whrl.pl/Rc0APn

Hi Viber user
i still have problems with My Galaxy Nexus JB version and Viber..also with new software version.

slowness in opening contacts (not only inside viber but also in the stock launcher) and slowness with the software at all (with crashes also)

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Originariamente inviato da Viber

Ciao,

Please make sure that Viber is the cause for the battery drain by isolating Viber (having no other apps running) on a device with stock ROM (custom ROMs may cause this problem). Also, please note that your device is not officially compatible with Viber, and that could be a reason for the problem you describe. The full list of officially supported devices can be found here: Can't download from Android market... | Viber Support

We conduct strict testings in our labs with several devices and other than when making a call (when it is natural for the battery to be used), we did not come across any significant battery drain when Viber was simply running in the background. Furthermore, over the course of over 15 hours, on average the battery use was only 2%.

You can find additional information on tests performed by Viber users themselves, which show similar results, at:
http://whrl.pl/Rc0APn

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Originariamente inviato da crashTPS

Ciao ragazzi, da qualche giorno ho installato Viber sul mio Acer Liquid Mini e da quando l'ho fatto la batteria arriva appena a 18 ore di durata :o
Anche se chiudo il processo, si riapre poi
C'è qualche soluzione? :)

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Per favore, puoi controllare se hai un consumo anomalo di "Applicazioni di base Android"? Oppure ti indica un consumo alto proprio dell'applicazione Viber? E poi per caso hai notato un rallentamento del dialer e della consultazione dei contatti? A me "Applicazioni di Base Android" arrivava anche al 20% del consumo totale a fine giornata. Ieri ho disinstallato Viber e tutto è tornato normale. :(

Please, can you control if you have a strange battery use from "Core Android Apps"? Or you have an high usage of Viber App? Also, you noted a slow operation of apps dialer and contact? For me "Core Android Apps" get to 20% of consuption at the end of day (12/14 hours).
I've removed Viber and all the issue that I descibed have disappeared!

@Viber: Sorry for my English! :(