[UFFICIALE] Viber | Info, Dubbi e Domande

@germolo -
Thank you for the report.
We kindly ask you to take a minute and report this problem to our Support Team, at: Your ticket details | Viber Support

Thank you in advance :)

@papel -
Please make sure that Viber is the cause for the battery drain by isolating Viber (having no other apps running) on a device with stock ROM (custom ROMs may cause this problem).

We conduct strict testings in our labs with several devices and other than when making a call (when it is natural for the battery to be used), we did not come across any significant battery drain when Viber was simply running in the background. Furthermore, over the course of over 15 hours, on average the battery use was only 2%.

You can find additional information on tests performed by Viber users themselves, which show similar results, at:
http://whrl.pl/Rc0APn

Hi Viber
i have already created this Ticket ID: HFQ-827-87178

thanks :)

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Originariamente inviato da Viber

@papel -
Please make sure that Viber is the cause for the battery drain by isolating Viber (having no other apps running) on a device with stock ROM (custom ROMs may cause this problem).

We conduct strict testings in our labs with several devices and other than when making a call (when it is natural for the battery to be used), we did not come across any significant battery drain when Viber was simply running in the background. Furthermore, over the course of over 15 hours, on average the battery use was only 2%.

You can find additional information on tests performed by Viber users themselves, which show similar results, at:
http://whrl.pl/Rc0APn

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I removed Viber and yesterday and today the battery consuption of "Android Core Apps" is 0%.
Another member in the forum https://www.androidiani.com/forum/go...-batteria.html have same problem.
Now he remove Viber and I re-install Viber for a cross/control.
If the problem disapperar for him and re-appear for me..... Bingo!
I think is a problem with contact archive and dialer. When I have this problem it work very slowely.
Stay tuned!

mi è stato consigliato di porre la stessa domanda qui e lo stesso paolov suggerisce di disaccoppiare il telefono dall'account viber; per farlo è sufficiente disnstallare e reinstallare viber?
ringrazio e colgo l'occasione per salutare

scusate, mi sono dimenticato di postare il quesito che era: ho questo problema, forse per voi banale, e non ho trovato suggerimenti nel forum.
ho fatto il mio account gmail e poi ho installato viber e tutto ok.
poi ho ceduto il telefono a mia figlia la quale ha inserito la propria SIM. ha scaricato e installato viber e tutto ok; non so come ma ha tenuto l'account gmail che c'era (cioè il mio).
ora succede che quando chiamano il mio numero con viber squilla il suo telefono.
ho pensato che bisogna eliminare il mio account ma ciò non è possibile.
come deve fare mia figlia a cambiare l'account e a inserire il proprio? (che sarebbe anche utile per altre applicazioni) deve disinstallare viber e poi reinstallarlo?

@Viber. Viber re-installed. Now, after 6 hours "android core apps" 7% of battery. Yesterday 0% after 14 hours without Viber. Bingo? :)


Inviato dal mio Galaxy Nexus usando Androidiani App

@Viber The other friend with same problem have removed Viber and the battery consumption of "Android Core Apps" disappear.
Something work bad between Viber and "Android Core Apps" (contact list). ;)

@papel -
Thank you for the information :)
What device are you using? Which version of Android? Is it a Custom ROM, or Stock?

@gieffe -
Your daughter needs to open Viber, go to the "More" tab (at the bottom), and choose Deactivate.
Then, Viber will be deactivated, and all should be fine :)

Now, If she wants to have her own Viber on that phone (with her number as the Viber ID), she should register again, but this time enter her own phone number in the registration page.

Quote:

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Originariamente inviato da Viber

@papel -
Thank you for the information :)
What device are you using? Which version of Android? Is it a Custom ROM, or Stock?

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Just thought I'd mention this:
back when you first released version 2.1 I reported huge battery drain (opened one or more tickets too). The issue was met by me and a bunch of other people (collegues) on several different phones (samsung, htc, lg) with different roms (both stock and custom). The drain was enourmous, like in a 9% battery drain every hour even leaving the phone unused on the desk... and it disappeared as soon as we uninstalled viber (and it was NOT present before version 2.1)
Since those days, I've tried other 2 or 3 times reinstalling viber, and every time I had to uninstall it at once 'cause the issue was still there.
Funny thing is: the issue appeared, as I said, on different phones/roms but.... not on every phone! What I mean is, for example: 2 people had the problem on 2 samsung i9000 with stock rom, but other collegues with the same phone and rom (and the same set of installed apps 'cause they were company phones) didn't have problems o_O Sure thing is: the ones with the problem kept having it no matter what, one of them even factory-resetted the phone and installed only viber just to see if it got any better... and it didn't.

Currently, alas, I'm not using Viber (can't have the phone lose 9% battery every hour without even using it), I had to switch to something else (which I won't mention), but I thought I'd report the above stuff hoping it could somehow give you even a small, tiny help in trying to find what's wrong.

Quote:

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Originariamente inviato da Viber

@papel -
Thank you for the information :)
What device are you using? Which version of Android? Is it a Custom ROM, or Stock?

@gieffe -
Your daughter needs to open Viber, go to the "More" tab (at the bottom), and choose Deactivate.
Then, Viber will be deactivated, and all should be fine :)

Now, If she wants to have her own Viber on that phone (with her number as the Viber ID), she should register again, but this time enter her own phone number in the registration page.

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La mia ragazza si trova attualmente all'estero e non riesce a usare Viber! Come mai? Deve cambiare qualche impostazione??


Inviato dal mio ST25i usando Androidiani App