[SoS-Pronto Soccorso] Aiuti,dubbi e malfunzionamenti rilevanti al modding del Find 5

[Kenshiro]

Ieri (mannaggia a me quando l'ho fatto) stavo pulendo lo speaker con l'ovatta (sapete quello delle orecchie?)ecco..sarà stata la pressione che ciò messo o non so cosa. Dopo un paio di minuti mi sono accorto di una bolla strana sotto la pellicola all'altezza appunto dello speaker sul display.

Dopo qualche secondo ho realizzato che era una crepa . Ora mi chiedo,se chiamassi l'assistenza me lo cambierebbero facendomi pagare solo la sped?

Vorrei leggere qualche parere o magari dei consigli!!

Grazie a tutti!!

[dellipri]

Io fossi in te contatterei direttamente l'assistenza e vedi che ti dicono, allegandogli la foto che hai messo qui... magari te lo sostituiscono...
Fabrizio

[Kenshiro]

Io fossi in te contatterei direttamente l'assistenza e vedi che ti dicono, allegandogli la foto che hai messo qui... magari te lo sostituiscono...
Fabrizio

Mandato... Vediamo che rispondono

[Kenshiro]

Aggiornamento all'email ricevuta da parte della Oppo...

Peter Dundas (OPPO Style Support)
Aug 27 16:48 (HKT)

Hello Fabio,

Thank you for contacting OppoStyle.com customer support.

I'm sorry to learn about the issue you've experienced.

We have well received the picture but unfortunately it is not sufficient for completely evaluate the issue.

Could you please send us some more picture also of the edge of the device in correspondence of the crack?

Hope that helps, please feel free to contact us again if there is anything else we can do for you. Thank you for giving us this opportunity to personally assist you, and please have a great day.

Ora gli manderò altre foto...speriamo in bene..

[Xand3r]

Ma che hai scritto Ken?Che si è crepato mentre lo pulivi con un cotton fioc?

[Kenshiro]

Ma che hai scritto Ken?Che si è crepato mentre lo pulivi con un cotton fioc?

L'assistenza mi ha risposto dicendomi di che servono foto più dettagliate.

Ed io gli e lo mandate. Comunque credo che sia un difetto perché come cacchio si fa a crepare da dentro lo speaker con un bastoncino per le orecchie?

[Kenshiro]

Mi hanno risposto...

Hello Fabio,

Thank you for your cooperation and please accept my apologies for the misunderstanding.

We have well received all the information about your order. We may now proceed with the replacement process. Please follow the instructions in our last email to send back the device to us.

If there is anything further then please do not hesitate to write us back and please have a great day.

----------------------------------------------------------------------------------------------------------------------------
Best Regards,

OppoStyle.com Customer Delight Team
P.S. Keep updated on the latest news and promotions from OPPO Style by subscribing to our newsletter: OPPO Style

Ed ecco la seconda email di come spedirlo ecc...

Peter Dundas (OPPO Style Support)
Aug 28 15:39 (HKT)

Hello Fabio,

We have finally managed to trace your order and we are happy to assist you in replacing the device.

Here are some directions for how to return the device:

- Backup all your data by connecting the device to a computer and saving all the information you need. If the touch screen doesn't work you may access the recovery mode: Turn off the device and press together "Power button" + "Volume down" button. Once entered in the recovery mode you may use Volume up and Volume down to navigate and Power button to confirm. Select "Usb mass storage mode".
- Please wrap the device carefully with bubble wrap.
- Send only the defective device and not the packaging or accessories.
- Ship the device in an unmarked padded envelope.
- Write this RMA number on the side of the package in an easily visible place: RMA130828-2073
- Ship the package registered with a tracking number, and email that tracking number to us. (We find that national carriers are much cheaper than international carriers as DHL)
- Keep all shipping and customs receipts and email copies to us for later reimbursement (up to Euro 20 for the shipping fee)
- Below is the address for shipping the device to us:

7 TRIDENT WAY
INTERNATIONAL TRADING ESTATE
SOUTHALL
LONDON
UB2 5LF
Thomas

Our warehouse will reject any package that we have not received a tracking number for, or does not have the RMA number visibly on the package. Please ensure you send us the tracking number as soon as possible and that they RMA number is clearly marked.

If you are in a hurry to get a replacement device you may order a new device, which will be sent out right away. Once we receive and have reviewed your defective unit we will refund you the full amount for the order as well as the shipping (up to Euro 20) and customs cost.

We hope that helps, but if there is anything else we can do for you please feel free to contact us again. We also wanted to thank you for allowing us this opportunity to personally assist you, and please have a great day.

[dellipri]

Mi hanno risposto...



Ed ecco la seconda email di come spedirlo ecc...

Ken, ti volevo chiedere se alla fine quando tutto si sarà risolto, se ti va di documentare e raccontare la tua esperienza con l'assistenza...
Se ti ricordi bene avevo creato un thread apposito, di cui ti riporto per comodità il link:

https://www.androidiani.com/forum/op...ssistenza.html

Fabrizio

[Kenshiro]

Ken, ti volevo chiedere se alla fine quando tutto si sarà risolto, se ti va di documentare e raccontare la tua esperienza con l'assistenza...
Se ti ricordi bene avevo creato un thread apposito, di cui ti riporto per comodità il link:

https://www.androidiani.com/forum/op...ssistenza.html

Fabrizio

Grazie per avermelo ricordato.. lo farò di sicuro...

[Kenshiro]

Altre risposte...

Peter Dundas (OPPO Style Support)
Aug 30 10:49 (HKT)

Hello Fabio,

If you wish to purchase a new device right away you will be required to pay it and we will refund you completely as soon as we will received your defective unit. Otherwise you may just wait for us to receive your returning unit and we will send a new device to you right after.

If there is anything further then please do not hesitate to write us back and please have a great day.

Edit: Ottimo...

Hello Fabio,

This is a warranty replacement so all the costs are completely covered by us. We will reimburse you for the shipping costs and we will send you a brand new device right away as soon as we received the defective one.

If there is anything further then please do not hesitate to write us back and please have a great day.